Don't know how it really works

It works surprisingly easy if only you learn to read

https://bf4db.com/forum/thread/guide-how-to-submit-an-appeal-2807

Read through and follow the template

No, they didn't do anything with your appeal.  They linked the instructions for filing an appeal because you didn't follow them the first time.  See your original appeal, or the sticky posts at the top of the appeals forum for the instructions on how to appeal.

Edit: volt too quick.

Mad.

TIMETOGUTUFOOL I suggest not to insult staff if you want your case to be taken seriously.

Also, read the guide Volt linked and start again. Guides on how to appeal and claim your soldier have been linked already to your first appeal.

So yeah , read.