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  • Doogl
    User
    Member since November 06, 2020

    Soldier Name: Doogl
    Link To BF4DB Soldier Profile
    https://bf4db.com/player/392920823
    Have You Claimed Your Soldier: Yes
    Appeal:  I just decided to play BF4 for the first time in quite a while, but I'm getting banned from servers due to having a "linked account" ? (linked to this account if I understand the ban correctly; https://bf4db.com/player/1908743478) I've not played the game in years and I've certainly never hacked or cheated. A while ago I did have some trouble with my Origin/EA account where I got notified of suspicious activity and when I went to go reset my password some details had been changed (location was moved from UK to Russia/Serbia) and my accounts default language had been changed to Russian. Looking through emails related to this account it seems sign in attempts have been made from all over the world. So I'm guessing my account was hacked and then used to hack Battlefield? Since I found out about the suspicious activity I've changed password and added authentication and there's been nothing since, my registered devices are my own and located where I live.

    The only evidence I can think to provide is that nearly all of the servers my account has connected to since I stopped playing have been in Russia. Also the list of emails notifying me of sign-ins from various countries that aren't GB.

    https://imgur.com/a/U6B7T4c

    I apologise if this is rambling and unhelpful but I'm kind of in the dark here as to what happened to my account and I'm not sure what evidence is useful. If information from my 'EA Account data' would be helpful I'd be happy to share anything relevant.

    Thanks

  • Doogl
    Administrator
    Member since January 04, 2018

    Based on the evidence provided and what we can see on our end, your account has been compromised at some point, and was used to cheat during that time. It also appear that your email might have been compromised, I strongly advise you to verify this information and take adequate measures.

    Because cheats were used on that account, we are unable to lift your ban and the appeal is denied. However, we have marked your account as being a “Hacked Account”, and we will not link you to this account in the future if you purchase a new copy of the game. You can read more about our linked account and banning policies at BF4DB.com/banning.

    You have a few options if you wish to continue to play on this account. You can play on Official servers, servers not running the BF4DB plugin, or ask individual server administrators to whitelist your account.

    Alternatively, you can purchase a new copy of the game. If you go down that route, make sure you purchase a copy from a reputable source so you don’t accidentally purchase a stolen account which could lead to other issues. Also, always make sure to use to use Two-Factor Authentication on your account as well as a strong password.

    APPEAL DENIED.