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  • Nantarg
    Nantarg
    User
    Member since June 22, 2020

    0

    Soldier Name: Nantarg
    Link To BF4DB Soldier Profile:     https://bf4db.com/player/318990351
    Have You Claimed Your Soldier: Yes
    Appeal: Just got my account back after it was hacked waaaaay back in 2016. Thought I'd play some BF4 and soon realized I was banned everywhere as well. Guess the damn hacker was also cheating. Anyhow, would be nice to get the ban lifted so I can get my faced stomped by far more experienced players then myself.

    Looked a bit more at my battlelog, seem the hacker was active up until about 2 years ago. Guess he tried to login and play then only to realize he was banned. 
    I haven't really touched the game nor the account since around 2015, but since there aren't any timestamps for things I can't really point to things. And most of the logs are long lost it seem. 

    The best evidence I can provide is the chat log from my talk with EAs help desk when I reclaimed my account.

    Edited: | 4 years ago
  • Nantarg
    Angry_Cuban13
    Retired Staff
    Member since May 05, 2017

    0

    Sorry for the delayed response. Can you please do the following:

    1. Go to EA.com, Security tab and post a screenshot here.

    2. Where are you from geographically and who is your ISP?

    Zf54FEx.png

    | 4 years ago
  • Nantarg
    Nantarg
    User
    Member since June 22, 2020

    0

    Hey, no worries at all! 
    I'm from Sweden using Bahnhof as my ISP

    106503381_10157513121713437_311688730875287421_n.jpg?_nc_cat=103&_nc_sid=0debeb&_nc_ohc=_71sTDSJXusAX-tXQaR&_nc_ht=scontent-arn2-1.xx&oh=9aa6851498e4cf673047dfcbb6216cd3&oe=5F233916

    | 4 years ago
  • Nantarg
    Angry_Cuban13
    Retired Staff
    Member since May 05, 2017

    0
    Can you please post your chat logs with EA?

    Zf54FEx.png

    Edited: | 4 years ago
  • Nantarg
    Nantarg
    User
    Member since June 22, 2020

    0

    Seem like I have deleted the chat log since EA didn't need it. I'll contact them and see if they can give me a copy. 

    Until then I can also show this which was how my security page looked when I got the account back. 
    106422305_10157513735643437_6374092240211423739_o.jpg?_nc_cat=111&_nc_sid=0debeb&_nc_ohc=GAql4oeS1esAX-oM9QZ&_nc_ht=scontent-arn2-1.xx&oh=8ad4414e9406e6b362a5b2a258df8944&oe=5F231D99

    | 4 years ago
  • Nantarg
    Angry_Cuban13
    Retired Staff
    Member since May 05, 2017

    1

    I will leave this appeal open for the next week while we wait to get your EA chat logs

    Zf54FEx.png

    | 4 years ago
  • Nantarg
    Nantarg
    User
    Member since June 22, 2020

    0
    {\rtf1}Chat Started: Wednesday, June 17, 2020, 14:55:58 (+0300)
    Chat Origin: EN_CH_T1_AB
    Agent Mihaela V
    ( 2s ) Mihaela: Thank you for contacting EA HELP, my name is Mihaela, may I start with your first name please?
    ( 16s ) Visitor: [My name]
    ( 50s ) Mihaela: Hi, [My name]! Nice to meet you
    ( 1m 1s ) Visitor: Nice to meet you to :)
    ( 1m 13s ) Mihaela: I can see that you want to merge your accounts. Is that right?
    ( 1m 31s ) Visitor: That is correct.
    ( 2m 2s ) Mihaela: Could you tell me what the reason for that is?
    ( 6m 47s ) Visitor: I tried login into my old account about 1 or 2 years ago but didn't remember my password. When I tried to reset my password I never got any mail sent to me.
    And I had the other account for SW:tor or Warhammer online, can't remember which one I created it for.
    But it turned into my main account since I couldn't get access to my old one.
    And now I cleaned out my storage and managed to dig up my old CDs with the cd keys
    ( 7m 21s ) Mihaela: Could you provide me your email address?
    ( 7m 53s ) Visitor: old account: [Mail adress]]
    New account: [Mail adress]]
    ( 9m 39s ) Mihaela: Thank you!
    ( 9m 59s ) Mihaela: In order to give you information or to make changes on your account, I have to confirm the account ownership. To do so, I'll send you a 6 digits code on email. If you received the code, you'll need to send it back to me. Okay?
    ( 10m 28s ) Visitor: Ok
    ( 10m 40s ) Visitor: 364619
    ( 10m 52s ) Visitor: that was on [Mail adress]]
    ( 11m 46s ) Visitor: 364619
    ( 11m 53s ) Visitor: on [Mail adress]]
    ( 11m 56s ) Visitor: no..one sec
    ( 12m 4s ) Visitor: 199593
    ( 12m 7s ) Visitor: that's the one
    ( 12m 17s ) Mihaela: Thank you!
    ( 13m 47s ) Mihaela: [My name], I have seen that your old account [Mail adress]]
    has unfortunately been hacked. We will need to re-secure it and then you'll be able to access it again
    ( 14m 33s ) Visitor: I feared that.
    How should i go about it?
    ( 15m 17s ) Mihaela: I'm going to deactivate your account temporarily to make sure no one else has access to it. I'll reactivate it again once we're done re-securing it.
    ( 16m 18s ) Mihaela: I have sent you a link on email where you can update the password
    ( 18m 9s ) Visitor: password have been reset
    ( 18m 15s ) Mihaela: You will need to check your email account security and password because this may also be at risk.
    ( 18m 45s ) Visitor: Yes, that's one of the reasons why I want to merge the accounts.
    ( 18m 54s ) Mihaela: And your XBOX account as well - you will need to update each security feature on that as well
    ( 19m 35s ) Visitor: I don't think I have an xbox account. At least i don't have an xbox.
    ( 21m 9s ) Mihaela: oh, wait a moment. Your account got hacked in 2016 and the hacker linked an XBOX account to it :(
    ( 25m 0s ) Mihaela: ok, let me check that. It will require a little bit of time as I can see that you have Apex on your account and we are not allowed to delete personas from an account that has Apex on it
    ( 25m 44s ) Visitor: on the xbox account or [Mail adress]]?
    ( 27m 7s ) Mihaela: Was it you who bought Apex on that account?
    ( 27m 35s ) Mihaela: I'm speaking of this account [Mail adress]
    ( 27m 49s ) Visitor: I've played Apex on [Mail adress]]
    not on [Mail adress]
    Edited: | 4 years ago
  • Nantarg
    Nantarg
    User
    Member since June 22, 2020

    0

    ( 28m 17s ) Mihaela: oh, there are several orders made by the hacker on that account as well :(

    ( 28m 42s ) Visitor: Who would do that -.-

    ( 28m 57s ) Mihaela: Hackers...

    ( 31m 1s ) Mihaela: Let's check the personal information to see if the hacker changed it too: language: Russian, country: Russian Federation, date of birth: Nov/19/93, username: randyroyzze2, secondary email address: [email protected]

    ( 32m 12s ) Visitor: Yeah all that is incorrect information.

    mail should be [Mail adress]

    Nicks should be Nantarg or Kragmore

    and I'm from Sweden

    Birthday xxx/xx/xx

    ( 33m 2s ) Visitor: The last thing I activatedon the account would be battlefield 4 I think

    ( 33m 24s ) Mihaela: And the language? Swedish or English?

    ( 34m 12s ) Visitor: Preferably english. But both work

    ( 35m 53s ) Mihaela: okay, I have updated them all

    ( 36m 12s ) Visitor: Thank you :)

    ( 42m 10s ) Mihaela: the hacker even added payment methods... :( I will need to delete them all as well. Have you been in USA and bought something on your account while being there?

    ( 43m 30s ) Visitor: No. I don't think I've bought anything online through that account. Just physical copies

    ( 45m 51s ) Mihaela: But have you been to USA before your account got hacked (before 2016)?

    ( 47m 19s ) Visitor: Yes. In 2012 and... eh.. once earlier than that. 2010 or 2007 or something like that

    ( 48m 10s ) Mihaela: And have you been to Russia too?

    ( 48m 15s ) Visitor: No never

    ( 48m 21s ) Mihaela: understood

    ( 53m 4s ) Mihaela: alright, I have deleted them

    ( 54m 29s ) Visitor: Thank you :)

    ( 54m 44s ) Mihaela: Now moving on to orders

    ( 55m 57s ) Visitor: Oh my. This turned out to be a bigger thing than expected. Sorry bout that <<'

    ( 56m 47s ) Mihaela: don't worry, hopefully we will sort it out completely

    ( 57m 45s ) Mihaela: We are removing now each and every change made by the hacker to be sure that your account is in the state it has been before getting hacked

    ( 1h 2m 15s ) Visitor: Excellent.

    I have to be a bit of a bother.

    I got a appointment at the vet with my cat that I need to run to in about 5 minutes. Is it possible to continue this support ticket later?

    ( 1h 4m 41s ) Mihaela: Since when haven't you been able to access this account anymore?

    ( 1h 4m 43s ) Mihaela: oh

    ( 1h 5m 7s ) Mihaela: I will leave the account as deactivated then

    ( 1h 5m 58s ) Mihaela: And when you contact us back, the next agent will fully re-secure your account

    ( 1h 6m 55s ) Visitor: Thank you so much for the help!

    ( 1h 7m 8s ) Mihaela: justa moment, to write down some notes for the next agent please

    ( 1h 7m 17s ) Visitor: Ok

    ( 1h 13m 25s ) Mihaela: Alright, I have written down some details and hopefully everything will be fine. Could you tell me if you have further questions for me?

    ( 1h 14m 2s ) Visitor: Not at this time. I'll save out a transcript of the conversation as well and add it to the ticket.

    Thank you so very much fo all the help :)

    | 4 years ago
  • Nantarg
    Nantarg
    User
    Member since June 22, 2020

    0

    Giving this a slight bump as it has been two weeks.

    | 4 years ago
  • Nantarg
    Angry_Cuban13
    Retired Staff
    Member since May 05, 2017

    0

    Unfortunately, we can't find evidence that your account has ever been accessed from anything other than a Swedish IP.

    As such, your ban appeal is denied.

    Zf54FEx.png

    | 4 years ago