Hello sir, my account (statetro) of Battlefield 4 last year was blocked inexplicably. I have tried to contact you many times. In the end, although the blockade was lifted, I still cannot play.I bought another account this year. After the game ended last night, the login display was blocked again today.This happened twice, and I swear I didn’t cheat. Last night, I was kicked out of the server because my teammates were helping the enemy to kill themselves. I put a C4 on my anti-aircraft gun..I swear there is no cheating at all, this is a big deal.

My ID is”III_QvQ_III”

This server,,,i3D.net -HK＃788874

您好先生，我去年在《战地风云4》中的帐户（statetro）被莫名其妙地封锁了。我已经尝试了多次与您联系。最后，尽管解除了封锁，但我仍然无法玩游戏。今年我又买了一个账户。昨晚游戏结束后，今天再次阻止了登录显示，这发生了两次，我发誓我没有作弊。昨晚，我被赶出服务器，因为我的队友正在帮助敌人杀死自己。我在防空炮上放了C4。我发誓根本没有作弊，这很重要。

您好先生，我去年在《战地风云4》中的帐户（statetro）被莫名其妙地封锁了。我已经尝试了多次与您联系。最后，尽管解除了封锁，但我仍然无法玩游戏。今年我又买了一个账户。昨晚游戏结束后，今天再次阻止了登录显示，这发生了两次，我发誓我没有作弊。昨晚，我被赶出服务器，因为我的队友正在帮助敌人杀死自己。我在防空炮上放了C4。我发誓根本没有作弊，这很重要。

我的ID是“ III_QvQ_III”，i3D.net -HK＃788874This is yesterday's server

How should I do it and send them an email?

https://bf4db.com/player/ban/1103475935

This is the last communication record, I want to ask you to tell me what to do to lift the blockade for me.

i am Statetro,

This is the record I communicated with you a few months ago.

https://bf4db.com/forum/thread/aim-botban-appeals-2835

I thought that after the last consultation, I have been banned, but today I will display the following text when I log in again.

Game disconnected: you were kicked by PunkBuster. Stated reason: PunkBuster permanent ban issued on this Game Server for player 'Statetro' ... GLOBAL PunkBuster GUID BAN c20916eb

I don't know why I still can't play this favorite game for my reasons. If I am for some other reason, I kindly ask you to forgive me.After all, I still like this game very much, I can even give it everything, please pity me this old gamer.

Sir, I don't know how his reply can help me. Please take a look. How can I unlock the blockade of my game?

[05.20.2018 21:08:18] RESTRICTION: Corrupted Module Header: d3d9.dll

[06.04.2018 22:00:43] Violation (GAMEHACK) #85074

[06.04.2018 22:06:27] Violation (GAMEHACK) #85074

[06.04.2018 22:13:56] Violation (GAMEHACK) #85074

[06.04.2018 22:25:53] GLOBAL PunkBuster GUID BAN c20916eb

[06.04.2018 22:29:29] GLOBAL PunkBuster GUID BAN c20916eb

[06.04.2018 23:30:28] GLOBAL PunkBuster GUID BAN c20916eb

[06.04.2018 23:46:28] Violation (GAMEHACK) #85074

[06.04.2018 23:53:02] Violation (GAMEHACK) #85074

[06.05.2018 13:29:05] Violation (GAMEHACK) #85074

[06.05.2018 13:32:43] Violation (GAMEHACK) #85074

[06.05.2018 13:46:31] Violation (GAMEHACK) #85074

[06.05.2018 14:36:29] Violation (GAMEHACK) #85074

[06.05.2018 15:39:13] Violation (GAMEHACK) #85074

Hello, I'm III_QvQ_III, an ordinary field player.

I love this game and have been playing this game for 4 years. The total duration is more than 2,000 hours. I was playing with my friends at noon yesterday, but was banned from joining the game last night. Later I looked at the DB because I was cheating and cheat: aimbot. What I want to say is that although I have been playing the battle series for a long time, as a loyal fan, I never use unlawful means to gain the thrill of the game. You can see from my record that I think and Friends are the happiest when playing games together. Recently I have been playing games with friends on our team's server. If you want to see my specific record, you can visit:http://battlelog.battlefield.com/bf4/en/servers/show/PC/526f4931- 1997-461f-94f5-61dfddd4a4ec/2-KABA-Conquest-Large-Server-QQqun-598103358/. In addition, I have been using AEK, ACWR, AWS and L115. If you suspect that I cheat, you can also look at my gun property.

Sir.I looked at my "pbcl.log" .

[05.20.2018 21:08:18] RESTRICTION: Corrupted Module Header: d3d9.dll

[06.04.2018 22:00:43] Violation (GAMEHACK) #85074

[06.04.2018 22:06:27] Violation (GAMEHACK) #85074

[06.04.2018 22:13:56] Violation (GAMEHACK) #85074

[06.04.2018 23:46:28] Violation (GAMEHACK) #85074

[06.04.2018 23:53:02] Violation (GAMEHACK) #85074

[06.05.2018 13:29:05] Violation (GAMEHACK) #85074

[06.05.2018 13:32:43] Violation (GAMEHACK) #85074

[06.05.2018 13:46:31] Violation (GAMEHACK) #85074

[08.05.2018 14:36:29] Violation (GAMEHACK) #85074

[08.05.2018 15:39:13] Violation (GAMEHACK) #85074

Finally, I hope to continue my game career as soon as possible, and hope that you can lift the blockade against me as soon as possible. I feel extremely sorry for the trouble you caused. 

Thank you!

Well, then please immediately investigate my account!If you need any information from me, please ask me directly. I always believe that I will be treated fairly.After all, this game has been with me for 4 years!I also hope that I can play this game with my friends as soon as possible!

Thank you!

Sir, I don't know how his reply can help me. Please take a look. How can I unlock the blockade of my game?

We do not find this violation to be triggered in error, and it will not be removed. 

The supplied GUID has been associated with hacking or interfering with the normal operation of our PunkBuster software and has therefore been compromised resulting in a global ban from PunkBuster enabled game servers. We have no way of knowing who was actually playing with this GUID at the time the violation was triggered. We also have no way to know if the violation was triggered on your specific computer. Our system does not collect personal information and furthermore we have no way to attach a cheat/hack violation to a specific person. This ban will not be lifted as then the person who did trigger the violation would again be able to join PunkBuster Servers using this GUID. 

To be clear: we are not saying that you cheated as we have no way to know who triggered the violation. If it is certain that no one playing on your computer ever had a cheat/hack violation triggered by PunkBuster, then your GUID (cdkey and/or game account password) has been stolen by or leaked to someone who has used it on a different computer to trigger the violation. We do not have the means to help you find out who is responsible for compromising your GUID.