Good afternoon!! I am getting the following message when entering any server:ERROR Game disconnected: you were kicked by PunkBuster. Stated reason: PunkBuster permanent ban issued on this Game Server for player 'DeaDSmash_FurY' ... GLOBAL PunkBuster GUID BAN bbaae912.

I received a global ban by punkbuster, but for no reason !!! My profile is clean and straightaway !! I have already contacted EVENBALANCE and they said it is permanent but did not give any proof that I used something illegal !! follow message from EvenBalance:

03/28/2018 22:34:16 - "Alex J"

Note #2: The supplied GUID has been associated with hacking or interfering with the normal operation of our PunkBuster software and has therefore been compromised resulting in a global ban from PunkBuster enabled game servers. We have no way of knowing who was actually playing with this GUID at the time the violation was triggered. We also have no way to know if the violation was triggered on your specific computer. Our system does not collect personal information and furthermore we have no way to attach a cheat/hack violation to a specific person. This ban will not be lifted as then the person who did trigger the violation would again be able to join PunkBuster Servers using this GUID.  To be clear: we are not saying that you cheated as we have no way to know who triggered the violation. If it is certain that no one playing on your computer ever had a cheat/hack violation triggered by PunkBuster, then your GUID (cdkey and/or game account password) has been stolen by or leaked to someone who has used it on a different computer to trigger the violation. We do not have the means to help you find out who is responsible for compromising your GUID.

How can they ban without having any reason? Can someone help me? I do not want to lose my battlefield account for a mistake I did not make.

Thanks for Help

There is nothing that we can do about it. Keep in contact with Evenbalance, verify with EA if your account got hacked, and if so then enable 2FA.

When Evenbalance admits that their ban is a false positive, feel free to create a new appeal with the evenbalance ticket showing that your ban got removed.