Replay to: Based on the evidence provided and what we can see on our end, your account has been compromised at some point, and was used to cheat during that time. Because cheats were used on that account, we are unable to lift your ban and the appeal is denied.

However, we have marked your account as being a “Hacked Account”, and we will not link you to this account in the future if you purchase a new copy of the game. You can read more about our linked account and banning policies at BF4DB.com/banning. 

You have a few options if you wish to continue to play on this account. You can play on Official servers, servers not running the BF4DB plugin, or ask individual server administrators to whitelist your account. Alternatively, you can purchase a new copy of the game.

If you go down that route, make sure you purchase a copy from a reputable source so you don’t accidentally purchase a stolen account which could lead to other issues. Also, always make sure to use to use Two-Factor Authentication on your account as well as a strong password.

What? How it could be possible to deny this ban happeal! There is clearly evidence that I've got hacked as we see by the time I was unactive and the stats! We can't prove it by I.P address? 

I see few similars cases as mine... Even if I use strong password as I do By the way.. (letters and capital letters/Digits or number), an Hacker is still an hacker. How could i've done much more than this by the time I was unactive? This is not my problem.  How do you Classify approval ban happeal to denied ones?  And what any of you guys would had done at my case if this happened to you. I don't have to buy another game's copy! This is unfair ban and rediculous.

I just wanna play BF4 within fully active servers! If there's no way to reverse this Ban appeal I just gonna leave this game and community with this poor service and play another game.

Feel free to read over our ban policies for yourself. When an account, hacked or otherwise, is used to cheat, it gets banned.

As to quote the response itself:

Based on the evidence provided and what we can see on our end, your account has been compromised at some point, and was used to cheat during that time. Because cheats were used on that account, we are unable to lift your ban and the appeal is denied.

You have a few options if you wish to continue to play on this account. You can play on Official servers, servers not running the BF4DB plugin, or ask individual server administrators to whitelist your account. Alternatively, you can purchase a new copy of the game.

If you go down that route, make sure you purchase a copy from a reputable source so you don’t accidentally purchase a stolen account which could lead to other issues. Also, always make sure to use to use Two-Factor Authentication on your account as well as a strong password.