Why close MOD my Thread but my Problem is not Finished

here is the link:

 https://www.evenbalance.com/troubleticket/update_ticket.php?ticketnumber=EB3500000950060&password=movedtoadminview

Your appeal was closed because your appeal here is based on how the appeal goes at Evenbalance. If your appeal is approved at Evenbalance then make another here but we close our appeals if there is an evenbalance appeal required. Once it is resolved make another appeal here